FAQ

Common Questions, Answered

Q: How do I use your receiving services?

A: Simply provide our business address 1814 20th Street, Didsbury, AB T0M 0W0 as your delivery location. We’ll notify you when your package arrives and hold it securely for pickup.

Q: Can I track my shipped package?

A: Absolutely! Once your package is shipped, you’ll receive tracking information.

Q: What couriers do you work with?

A: We partner with many couriers to offer flexible and reliable shipping options.

Q: Can I ship internationally with The Local Drop?

A: Absolutely! We specialize in worldwide shipping through our trusted partners. Whether it’s a gift or business materials, we’ll ensure your package gets where it needs to go.

Q: Do you offer logistics solutions for small businesses?

A: Yes! We provide tailored support to help businesses streamline their shipping needs.

Q: Can you hold a package for me?

A: Of course! We’ll securely store your package until you’re ready to pick it up.

Q: What about tariffs and customs & duties.

A: Please be advised that The Local Drop is not responsible for any duties or taxes assessed by Customs. Any adjustments or increases resulting from tariffs, or from the date and time the shipment crosses the border (regardless of the pickup date or transit delays), are beyond our control.

(b) Starting March 1, 2025, the country of origin will be required for all international and cross-border orders. To avoid any delays in the fulfillment process, we strongly recommend updating your product details in advance.

Tariffs on goods made in China and Hong Kong take effect at 12:00 AM on Friday, May 2, 2025. Section 321 de minimis exemption is also being eliminated for products of China and Hong Kong. Products of these countries which previously qualified for duty and entry free exemption up to $800 USD in value will now be subject to all existing and future tariff measures with formal customs entry being required, irrespective of the value of the shipment. For Non-China/Hong Kong goods, there are no changes currently, however, please ensure you declare the correct country of origin on the system. It is also recommended to also include a visible country of origin label or sticker on your shipments.